FAQ

MEMBERSHIP & DISCOUNTS

Can I purchase a membership online?

Yes! You can purchase a membership to The National Cowboy & Western Heritage Museum online either for yourself or as a gift. After purchase, you are eligible for a 15% discount at Persimmon Hill, both in store and online.

How do I use my Museum Member Discount when Shopping?

Once you become a member, you will receive a physical acknowledgement letter that includes your membership discount code. At checkout (in-person or online), enter your code in the “Discount / Promo Code” box, click “Apply,” and your cart total will update.

ARE ALL ITEMS ELIGIBLE FOR THE 15% member discount?

No. Some products are excluded from the discount, due to vendor agreements or museum policy. These typically include (but are not limited to):

  • The Bohlin Company
  • Christina Greene Jewelry
  • Museum Art Sales, exhibition catalogs, and informational materials
  • Pearls by Shari
  • Pendleton
  • Prix de West bolos & catalogs
  • Traditional Cowboy Arts Association catalogs
  • William Haskell items

How can I donate to the museum online?

You can easily add a donation to any order in the "Tip" line at checkout or contribute without making a purchase.

ORDERING, SHIPPING & RETURNS

What shipping methods do you offer and how long will delivery take?

  • Standard Shipping: Shipping charges are based on the carrier’s rates (no flat rate). Some orders may ship in multiple parcels but only one shipping fee is charged per address.
  • Expedited Shipping: Offered when available for an additional carrier-determined charge (not guaranteed).
  • International Shipping: We currently do not offer “First Class International” due to tracking limitations. Expect up to 15 business days for delivery (varies by location). Not all products are eligible for international shipping.
  • Processing Windows: Orders placed after 11 a.m. CST, on weekends, or holidays will be processed the next business day.
  • Shipping Surcharges: Oversized or hard-to-ship items may incur additional surcharges.

How can I track my order?

All domestic orders are tracked. When your order is shipped, you will receive a confirmation email with the shipping date, carrier name, and tracking number. Use that information via the carrier’s tracking system.

What is your return/exchange policy?

  • You may return or exchange most items within 30 days of purchase, provided the merchandise is unused, undamaged, and still in its original condition with tags.
  • Sale items, memberships, donations, online gift cards, and shipping & handling charges are non-refundable and cannot be exchanged.
  • Returns without a receipt (for in-store purchases) will be issued store credit (based on the lowest selling price).
  • To initiate an online return, contact our staff and we will create a return shipping label at no cost to you.
  • Shipping costs paid at the time of purchase are non-refundable.
  • If a returned item is not in its original new condition, we may return it to you at your expense.

What if I received a damaged, incorrect, or missing item?

  • If an item arrives damaged or defective, or if you received the wrong quantity or product, please contact our staff immediately for resolution.
  • Items damaged by you after the 30-day window are not eligible for return or exchange, but please reach out—repair or replacement options may be available.
  • If any items in your order are unavailable or out of stock at fulfillment, we will notify you and issue a full refund for the missing items (including shipping costs). We may offer you a replacement option (if requested), but we will not charge without your express approval.

ORDER MANAGEMENT & PAYMENT

What payment methods are accepted online?

We accept most major credit cards and payment platforms supported by our website’s platform. We currently do not accept cash on delivery, checks, or money orders.

Can I cancel or change my order after placing it?

You may attempt to cancel or modify your order before it begins processing. Once processing has begun, the following changes are not possible:

  • Canceling the order
  • Adding or removing items
  • Changing the payment method
  • Changing the shipping address
  • Applying a discount or promotional code
  • If processing has already begun, please refer to our Returns & Exchanges policy.

Can I place a tax-exempt order online?

Although we honor tax-exempt status for eligible institutions or individuals, we cannot process tax-exempt orders through our online system. Please contact a staff member to arrange tax-exempt purchases.

ADDITIONAL INFORMATION

How do I purchase a gift card, and where can I use it?

Gift cards may be purchased online or in store. Online gift cards must be used on our website; physical gift cards (if issued) must be redeemed in person at our store.

Do you offer gift wrapping?

Yes. We offer gift wrapping and message services at no extra charge during the checkout process. However, certain items like memberships, oversized goods, art prints, and posters may not be eligible for wrapping. If we are unable to wrap an item you selected, we will notify you by email or phone.

How can I leave a review for a product I purchased?

You can leave a product review by clicking “Write a Review” at the bottom of the product page. Please keep reviews focused on the product’s features and avoid disclosing personal contact information. All reviews are moderated and subject to approval—comments with profanity, discriminatory language, external links, or irrelevant content will not be accepted.

How accurate are your product descriptions and photographs?

We strive for accuracy in all descriptions, dimensions, and images. However, we may update or correct content periodically. Photographs may be enhanced for detail and in some cases may be enlarged, so actual product appearance may vary slightly.