Shipping & Returns
Supply Chain Update: We are currently experiencing delays throughout our supply chain. As a result, your order may take longer than usual to reach you. We recommend that you shop as early as possible to ensure your order's timely arrival.
Estimated delivery times are not guaranteed by our store or The National Cowboy & Western Heritage Museum.
Shipping charges are based on the current rates of the provided carriers. We do not currently offer flat rate shipping to any location. Items shipped to any given address may be shipped in separate parcels or on separate days, but you will only be charged once per address.
Expedited shipping is offered when available for an additional charge determined by the carrier, but cannot be guaranteed.
Orders placed after 11 am CST, on weekends, or on public holidays will be processed the following business day. Shipping surcharges apply to certain oversized or difficult to ship items. Shipping costs may also be influenced by the size and weight of the product, as well as your location.
We do not currently offer First Class International Shipping due to tracking issues. Please allow up to 15 business days (varies by location) for delivery of international orders. Not all products are eligible for shipping outside of the United States.
All domestic orders are tracked. Your shipment confirmation email will include the shipping date, the carrier, and the tracking number of your order. For assistance, please contact our staff.
Returns & Exchanges
We hope you love your items, but in the event that one or more of our products does not meet your expectations, please return it with an original receipt within 30 days for an exchange or refund in the manner originally paid.
Clothing must be undamaged and in original condition with tags to be eligible for refund.
Sale items, memberships, donations, online gift cards, and shipping and handling charges are non-refundable and cannot be exchanged.
Returns without a receipt for purchases made in store will be issued a store credit for the item's lowest selling price.
Online Returns & Exchanges
To return or exchange an item purchased through our online store, please contact our staff to create a return shipping label at no cost to you. You should receive a confirmation email once a refund has been issued by our store. Please allow one billing cycle from the time we received the returned item for the refund to appear on your credit card statement.
No online store credit can be issued.
If any of the items in your order are damaged or defective at the time of delivery or if the incorrect item or quantity was sent, please contact our staff for a swift resolution.
Items damaged in your possession after the 30 day return or exchange window are not eligible for exchange or refund. Please contact our staff to inquire about repair or replacement options.
If any of the items in your order are unavailable or out of stock at the time of fulfillment, our staff will notify you by e-mail and/or telephone and issue a full refund for the missing items, including any shipping costs related to that item. You may be offered a replacement option at that time if one is available, but you will not be charged without your explicit approval.
In the event that your order does not reach you, please contact our staff at your earliest opportunity.